Frequently Asked Questions

Everything you need to know about your MISA Los experience.

How long will it take to receive my order?

Standard shipping typically takes 3-5 business days within the continental US. International shipping times vary by location but generally range from 7-14 business days.

What is your return and exchange policy?

We offer a 30-day return window for all unworn and unwashed items with original tags attached. Exchanges are free, while returns for a refund incur a small restocking fee.

How do I determine my correct size?

Please refer to our detailed Size Guide located on each product page. Our garments are designed for a contemporary fit; if you are between sizes, we recommend sizing up for a more relaxed look.

Which payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and buy-now-pay-later options such as Klarna and Affirm.

Are your materials sustainably sourced?

At MISA Los, we prioritize high-quality, ethically sourced fabrics including organic cotton and recycled synthetics to ensure our fashion is as responsible as it is beautiful.

Can I track my shipment in real-time?

Yes, once your order ships, you will receive a confirmation email containing a tracking number and a link to monitor your package's progress.